Delete your account
Deleting your account erases your personal data and cannot be undone. This page is where you do it, or request it if you can't sign in, and it sets out what is removed, what is kept for legal and financial reasons, and what has to be settled first.
Sign in to delete your account
Deletion is self-service once you are signed in: confirm it is you, see anything that has to be settled first, and the account is erased straight away. You will be brought back to this page.
Can't sign in?
Email us instead. Send it from the address the account is registered under, or tell us that address, so we can confirm the request is yours. We handle it as an erasure request under section 6 of our Privacy Policy, respond within one month, and the same rules apply: outstanding jobs and unsettled payments have to finish first.
What deletion erases
Your account is anonymised in place rather than hard-deleted, because the job and payment records it appears in must survive it. This is what is removed:
- Your name, email address, phone number, company, profile photo and bio. The name becomes “Deleted user” and the email is replaced with a placeholder, which also frees your real address to register again.
- Your password and two-factor secret. Every signed-in session, on every device, is ended; Google and Apple sign-in links are removed, so they cannot re-attach to the erased account; pending email-verification tokens are deleted.
- Push-notification registrations for your browser and phone, your notification preferences (all switched off) and your saved searches.
- Your operating data-centre list.
- For technicians: headline, bio, location and map coordinates, identity, DBS and insurance documents (the files themselves are deleted from storage, not just the links), insurance policy number, ECS and CSCS card numbers, identity-check session references, uploaded certificates (records and files), and your availability is switched off.
- Your Stripe customer record, which is where saved cards and billing details are held. Any active subscription on an organisation you own is cancelled and the organisation moved to the free plan, so nothing is billed again.
A confirmation email is sent to the address the account used, and an audit entry records that the account was deleted.
What is kept, and why
- Payment and invoice records, and the job records they belong to, with your details removed from them. UK tax law requires VAT records to be kept for six years; the retention section of our Privacy Policy covers this.
- The history attached to those jobs: messages, evidence photos, QA records, reviews and dispute records stay with the job, attributed to “Deleted user”. Section 10 of our Terms explains why these records are kept: to resolve disputes, meet legal obligations and protect other users.
- For technicians: the de-identified rating and jobs-completed count, so the history of the jobs you worked stays consistent.
- For technicians: your Stripe payout account is not closed by AccessHands. It can hold balances and payout history under Stripe's own retention rules, so close it with Stripe directly if you want to.
What has to be settled first
Deletion is refused while work or money is still in flight, whether you are the customer or the technician on the job. The form lists everything outstanding in one go, so you are not left discovering the next one after each failed attempt:
- Jobs that are assigned, in progress, awaiting approval, on hold or in dispute. Finish or resolve them.
- Jobs still open for bids. Cancel them.
- Bids on your jobs that are waiting for your decision. Accept or decline them.
- Payments that are pending, held in escrow, being released or disputed. These have to settle before the account can go.