Contact & Support
Get help with marketplace accounts, jobs, payments, disputes, SPECTRA operations, and platform availability.
Support Hours
Monday – Friday: 08:00 – 18:00 GMT
Emergency jobs: support available 24/7
In-App Messaging
Logged-in users can message other users directly from the Messages page.
Disputes & Payment Issues
If you have a dispute with a job or payment, use the Disputes page or email us directly.
Frequently Asked Questions
How do I post a job?
Log in as a Customer, go to the Dashboard, and click "Post a Job". Fill in the details including data centre location, required skills, and budget.
How does payment work?
Payments use Stripe authorization and platform-controlled release. The technician is paid once the job is marked complete and confirmed by the customer.
How do I become a verified technician?
After registering as a Technician, go to the Verification page to submit your ID and certifications. Our team will review and verify your profile.
What is the platform fee?
AccessHands charges a 15% platform fee on completed jobs. Technicians receive 85% of the agreed job value. VAT at 20% applies where applicable.
Can I cancel a job?
Jobs can be cancelled before a bid is accepted at no cost. Once a bid is accepted and work has begun, cancellation terms apply. See our Terms of Service for details.
How do I report an issue with a technician or customer?
Use the Disputes page to file a formal dispute, or email [email protected] with the job ID and details of the issue.